Troubleshooting

The Web Video Machine section in the Knowledge Base is the central location for How-To, Info and Tutorial articles about the product:

Click here to enter the Knowledge Base.

Also check Blue Pacific's Main Support Area for a number of other assistance options, ranging from online forums to direct technical support.

The following sections are the most frequent problems:

The Machine Fails to Encode All the Videos of a Certain Type

You may be missing a codec. Click here to review a KB article which solves this problem.

Why did this Media File Generated an Error?

The reason why the Machine is generating an error is logged in the Windows Event Viewer. Launch the Event Viewer and select "Application", the error reason will be logged under "Web Video Machine" source.

Where Can I Find the Machine Log File?

The Machine does not use a file for logging - it uses the Windows Event Viewer. Launch the Event Viewer and select "Application", all the logging messages are logged under the "Web Video Machine" source.